01
Answered too late
The lead messaged three sellers. Whoever answers first wins the sale.
Built for retail SMEs in Francophone Africa
Your customers buy through conversations. Jineo handles the sale, from first message to delivery.
You set your products, prices and limits. Jineo qualifies, answers, negotiates, takes orders, collects payment and tracks delivery across WhatsApp, Messenger, Telegram and the web.
Demo on your own catalogue · Guided setup · No commitment
S
WhatsApp
Sanofa Market 🛍️
online
WhatsAppHi, is the black leather bag still available?
10:30 AM
Hello 👋 Yes, we have two left.
10:31 AM
Here it is:
Black leather bag — large
45,000 FCFA
10:32 AM
That's a bit expensive for me.
10:33 AM
I understand. What budget did you have in mind?
10:34 AM
35,000 F
10:35 AM
I can do 40,000 F. That's the most I can do on this model. Does that work for you?
10:36 AM
Alright. Do you deliver?
10:37 AM
Yes, anywhere in Douala. Send me your location.
10:38 AM
Akwa, behind the Orange sales office.
10:39 AM
Thank you. Delivery tonight between 5 and 7pm. Three payment methods:
- - Mobile Money
- - Bank card
- - On delivery
10:30 AM
I'll pay on delivery.
10:31 AM
Noted. Order confirmed: black leather bag, 40,000 F payable to the courier. I'll let you know when he leaves.
10:32 AM
Discount applied
−11% · allowed limit: 15%
Cash on delivery
Chosen by the customer, recorded
Delivery scheduled
Douala, Akwa · tonight 5–7pm
RWhatsApp
Restaurant Palais d'Or
online
WhatsApp
Hi, how much is the grilled chicken?
10:30 AM
Hello! The whole grilled chicken is 18,500 F, fries included.
10:31 AM
Whole grilled chicken + fries
18,500 FCFA
10:32 AM
Can we get half, delivered tonight?
10:33 AM
Yes, delivery from 6pm. Where should we deliver?
Half grilled chicken + fries
9,500 FCFA
10:34 AM
10:35 AM
Thank you. Delivery at 6:30pm, fees included. How would you like to pay?
- - Mobile Money
- - Bank card
- - On delivery
10:36 AM
Mobile Money.
10:37 AM
Which number should I send the payment request to?
10:38 AM
677 12 03 72
10:39 AM
Request sent. Confirm with your code on your phone.
10:30 AM
Paid.
10:31 AM
Payment confirmed ✅ Your order is being prepared. I'll let you know when the courier leaves.
10:32 AM
Order recorded
Half chicken + fries · 9,500 FCFA
Payment collected
Mobile Money · ref. TP-8F3K2
Delivery tracked
Customer notified when the courier leaves
D
Douala Électro
online
Web Chat
Hi, do you still have the stand fan from your Facebook page?
Hello! That model has been out of stock since yesterday. I have two alternatives in the same price range.
16-inch stand fan — 22,000 F, deliverable today. Rechargeable model, 6 h battery — 31,000 F.
I'd rather have the one from the ad. When is it back?
Restock expected Friday. I can message you here as soon as it's back, with the price.
Yes, let me know.
Noted. You'll get a message on Friday. Have a good day 🙂
Out of stock detected
Product disabled: never promised
Alternatives offered
Same price range, in stock
Follow-up scheduled
Back in stock · Friday
T
Telegram
Teranga Immobilier
online
TelegramHi, I'm looking for a 3-bedroom flat with parking.
10:30
Hello! Which city, and what monthly budget?
10:31
Yaoundé, around 250,000 F.
10:32
Thank you. Here is what matches in Yaoundé today.
10:33
12 months + 2 months deposit
3 bedrooms · Bala II
200,000 FCFA / month
10:34
Above your budget, shown for reference
3 bedrooms · Bastos
350,000 FCFA / month
10:35
Bala II interests me. What's the living room like?
10:36
Here it is. Would you like to view it? We have slots Thursday and Saturday morning.
10:37
Saturday morning.
10:38
Perfect. An advisor will confirm the time today. He already has your budget and criteria.
10:39
Lead qualified
City, budget and criteria recorded
Viewing scheduled
Saturday morning · slot reserved
Advisor alerted
Conversation handed over with context
N
Nappy Queen Hair 💇🏾♀️
online
Web Chat
Hi, do you have the 24-inch Deep Wave bundles?
Hello! Yes, in natural colour. 65,000 F per bundle, 180,000 F for a set of 3.
I want the set of 3. Can we pay in two instalments?
Yes: 100,000 F now, the balance on delivery. Shall I send you the payment link?
Yes. I'm in Bonapriso.
Link sent for the 100,000 F deposit. Choose your method:
- - Mobile Money
- - Bank card
Deposit paid.
Received ✅ Order confirmed. Delivery tomorrow before 2pm in Bonapriso, 80,000 F balance to the courier.
Instalments allowed
Minimum deposit: 50% of the basket
Deposit collected
100,000 FCFA · balance 80,000 FCFA
Delivery assigned
Bonapriso · tomorrow before 2pm
Already live at
The problem
A sale starts on Facebook and gets lost in WhatsApp
Between the ad that attracts the customer and the product that reaches their door, a sale goes through a dozen steps. Today each one depends on an available salesperson, a message someone found again, a follow-up someone remembered.
The problem
A sale starts on Facebook and gets lost in WhatsApp
What a sale actually looks like
- STEP 01
Facebook / Instagram ad
- STEP 02
WhatsApp message
- STEP 03
Product questions
- STEP 04
Need and budget
- STEP 05
Negotiation
- STEP 06
Order
- STEP 07
Payment
- STEP 08
Delivery
- STEP 09
Follow-up
02
Every seller, a different method
The price quoted, the discount granted and the pitch change from one salesperson to the next.
03
Abandoned conversations
A negotiation with no reply for eight days is followed up by nobody.
04
No usable data
No way to tell which campaign, which product or which objection lost the sale.
What is missing is not demand. It is the system.
The solution
One sales process, whatever the channel
Facebook, Instagram, WhatsApp, your website: every conversation enters the same journey. Jineo runs it step by step, without anyone having to remember it.
Your leads come from
Facebook ads
Instagram posts
WhatsApp Business
Telegram
Website and catalogue
JINEO
One commercial journey
One commercial journey
- 1
Qualification
- 2
Recommendation
- 3
Negotiation
- 4
Order
- 5
Payment
- 6
Delivery
- 7
Follow-up
At any point the conversation goes to your team, if that is what you decided for this case.
The principle
You set the rules. Jineo runs the sale.
Jineo does not guess your commercial policy — it applies it. What you configure once is respected in every conversation, at any hour, on every channel.
Your business decides
- Products and availability
- Prices and margins
- Allowed discounts
- Qualification criteria
- Payment methods
- Delivery zones, fees and lead times
- Cases handed to a human
Jineo executes
- Receives and qualifies the lead
- Answers and recommends from your catalogue
- Negotiates within your limits
- Takes the order
- Collects payment
- Tracks delivery
- Follows up until it arrives
Your floor price never leaves your account
It is never sent to the model. Every offer is evaluated server-side and the final amount re-checked before the sale is recorded. An out-of-bounds discount is technically impossible, not merely discouraged.
What changes
What your team stops doing by hand
Jineo does not replace your salespeople. It absorbs the repetitive part of selling so they can keep the high-value conversations.
01
Nobody waits for an answer
Every message gets an immediate reply, at 10pm and on Sundays. Whoever answers first wins the sale: that is no longer a question of availability.
02
The same terms for every customer
The price quoted, the discount granted and the pitch no longer depend on which salesperson picked up the conversation.
03
Follow-ups that actually go out
Abandoned cart, pending negotiation, product back in stock: the follow-up is triggered by a rule, not by someone's memory.
04
Your salespeople on the right deals
Sensitive cases reach your team with the full history, the identified need and the budget the customer stated.
Positioning
Not a chatbot, not a CRM
Those tools exist and do their job well. They simply do a different one.
A chatbot
answers messages.
It handles one question at a time. It does not know where the sale stands, knows neither your margin nor your stock, and follows up with nobody.
A CRM
records information.
It stores the lead record and the history — provided a salesperson fills it in, then runs the sale themselves.
Jineo
runs the sale.
It moves the conversation forward step by step, decides according to your rules, triggers payment and delivery, and records everything along the way.
The engine
The conversational sales-journey engine
Underneath the conversation, Jineo holds a position: what the customer asked for, what they can pay, what was offered, what is left to do. That is what makes it possible to run a sale rather than string replies together.
Available
Sales agent
Runs the conversation through to the order.
- Qualifies need and budget
- Recommends from your catalogue
- Negotiates within your limits
- Hands over to your team by your rules
Available
Connected catalogue
What the AI is allowed to sell.
- Live prices, stock and specs
- Alternatives when an item is out
- Disabled product: never promised again
- Also powers your online catalogue
Available
Payment and delivery
From order to parcel handed over.
- Mobile Money, card, cash on delivery
- Deposit at order, balance on arrival
- Zones, fees and lead times respected
- Customer notified at every step
Available
Dashboard and follow-ups
What your conversations teach you.
- Conversations, sales, drop-offs, handovers
- Performance by campaign and by product
- Reasons for non-conversion
- Follow-ups scheduled on conditions
Who it is for
Built for businesses that sell through conversation
If your sales start with a message and end with a delivery, Jineo is built for your business.
Shops and resellers
Fashion, beauty, electronics, appliances: live catalogue, bounded negotiation, payment and tracked delivery.
Restaurants and delivery
Menu, order taking, Mobile Money payment and tracking through to handover.
Real estate
Budget and criteria qualified, matching listings sent, viewings scheduled, handover to an agent.
Service providers
Qualified request, quote from your price list, appointment scheduled and job confirmed to the client.
Recruitment, surveys and customer support will run on the same engine. Today, the whole product serves selling.
Getting started
Live in half a day
Three steps, guided by our team. You keep your number, your contacts and your history.
01
You describe your business
Catalogue, prices, stock, delivery zones, payment methods. We import what you already have: a spreadsheet, photos, Facebook posts.
Catalogue and pricing02
You set your limits
Maximum discount, margin you will not cross, instalment terms, and the situations you would rather handle yourself.
Commercial rules03
Jineo takes the conversations
On your current WhatsApp number. You follow every conversation, every sale and every follow-up from the dashboard.
Guided setupPricing
You pay per conversation, not per message
A customer who writes to you ten times in a day counts as one conversation. The counter only resets after 48 hours.
Discovery
Free
To evaluate Jineo on your real conversations
- 50 conversations per month
- 1 WhatsApp number
- Catalogue up to 20 products
- Negotiation bounded by your rules
Shop
Most chosen25,000 FCFA/ month
For a business selling every day. 700 conversations: 50,000 FCFA.
- 350 conversations per month
- 3 WhatsApp numbers
- Unlimited catalogue
- Mobile Money and card collection
- Delivery and order tracking
- Automatic follow-ups
- Dashboard and exports
Enterprise
On request
High volumes, several outlets or a specific workflow
- Conversation volume tailored to you
- Unlimited numbers and team accounts
- Custom commercial workflow
- Advanced analytics and integrations
- Dedicated support
FAQ
What people ask us before getting started
Still have one? Write to us — a real person answers.
Ask a questionHow is this different from a chatbot?
A chatbot answers a question. Jineo runs a sale: it knows what the customer asked for, what was offered and what is left to do, and it applies your price, discount and delivery rules through to the order.
Do I need a new WhatsApp number?
No. Jineo plugs into the business number you already use. Your open conversations, contacts and history stay where they are.
Can the agent sell below my floor price?
No, and it is not just an instruction: the floor price is never sent to the model. Every offer is evaluated server-side, and the final amount re-checked before the sale is recorded.
What happens if it does not understand a request?
It hands over to you. You get an alert, the conversation switches to human mode with the full context, and the agent stops replying until you reactivate it.
Does the customer know they are talking to an AI?
That is your call. Many businesses say so in the welcome message. In every case, the agent never pretends to be a specific member of your team.
What if my customer writes in English or mixes languages?
The agent follows the customer's language and switches mid-conversation. The French-English mix common in Douala and Yaoundé is handled without any special setup.
Which payment and delivery methods are supported?
MTN and Orange Mobile Money, bank card and cash on delivery. The payment link goes straight into the conversation and the customer is notified at every step of their order.
How long does setup take?
Half a day, guided by our team: we create your workspace, connect your channels, import your catalogue and set your commercial rules with you.
Is my data and my customers' data protected?
Your conversations, catalogue and data are isolated from other companies'. Credentials for connected accounts are encrypted, and no data is used to train a model.
A customer may be messaging you right now.
We prepare a demo on your own catalogue and prices. Fifteen minutes, no commitment, to see what Jineo would take off your hands.